Refund policy

 

Refund & Exchange Policy – TBFO.in

At TBFO.in, we aim to provide a smooth and customer-friendly shopping experience. Please read the policy carefully before purchasing.

1. Important Information

  • Sale items are strictly not eligible for return or exchange.

  • If a replacement is not possible (size/colour unavailable), a Gift Card / Store Credit will be issued.

  • Gift Card validity: 6 months.

  • Submit all return or exchange requests only through:
    https://www.tbfo.in/apps/return_prime

2. Exchange Policy

Exchange Fee: ₹200 (covers return pickup + processing)

Exchange Process

  1. Initiation: Request must be made within 72 hours of product delivery.

  2. Condition: Product must be unused, unwashed, and in original condition with tags and invoice.

  3. Video Requirement: A clear packing video is mandatory for approval.

  4. Return Pickup: Pickup is arranged after verification of the video.

  5. Replacement Dispatch: The replacement is shipped only after the returned product is received.

  6. Payment: Exchange process begins after the ₹200 fee is paid.

  7. Processing Time: Exchange may take up to 15 days depending on logistics.

  8. Size/Product Change: Mention the required new size or provide details of the new product you want.

  9. Reverse Pickup Not Available:
    If your pincode is not serviceable for reverse pickup, you must courier the product to:

    First Floor, Flat No. 4-B, Kamdhar Apartment, Arera Colony, Near Manohar Dairy, Bhopal, Madhya Pradesh. –  462016.

3. Return Policy

  • We do not accept returns once a product has been sold.

4. Exchange Credit Policy

  • If exchange is not possible due to unavailability of size or colour, we provide a Gift Card / Store Credit valid for 6 months.

5. Damaged or Incorrect Product

  • If the product received is damaged, defective, or incorrect, we will replace it with priority shipping.

  • All items go through a 3-layer quality check, and packing is recorded for proof.

6. Customer Support

Phone: 8966800966
Email: thebrandedfactoryoutlet@gmail.com
Website: www.tbfo.in

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